These Terms of Service ("Terms") govern your access to and use of ProjectHindsight (app.projecthindsight.uk) and ConditionIQ (getconditioniq.co.uk), together with our marketing website (hindsightintelligence.co.uk) (together, the "Services"), provided by Hindsight Intelligence Ltd, a company registered in England and Wales under Company No. 17077668 ("we", "us", "our").
By creating an account, starting a free trial, joining a pilot, or otherwise using the Services, you confirm on behalf of yourself and, where applicable, your organisation ("Customer", "you") that you accept these Terms. If you do not agree, you must not use the Services. Where a separate signed agreement (such as an Order Form, Master Services Agreement or pilot agreement) exists between you and us, that agreement takes precedence over these Terms to the extent of any conflict.
| Term | Meaning |
|---|---|
| "Customer Data" | Any data, documents, lessons, asset records, inspection evidence, photographs, or other content uploaded to or entered into the Services by you or your organisation. |
| "AI Output" | Any lesson, condition grade, summary, risk flag, or other content generated or proposed by an AI model within the Services. |
| "Subscription" | A paid plan giving access to the Services as described on our Pricing page or an Order Form. |
| "Pilot" | A time-limited, complimentary or discounted evaluation arrangement for ConditionIQ, as described in section 5. |
ProjectHindsight is an AI-assisted project knowledge management platform that helps organisations capture, structure, search and reuse lessons learned from infrastructure projects.
ConditionIQ is an AI-assisted asset condition management platform aligned to ISO 55001:2024, covering Water & Wastewater, Energy Networks, Rail, Highways, NHS Estates and Aviation sectors.
We may add, modify, or discontinue features of the Services from time to time. We will give reasonable notice of any change that materially reduces core functionality you are paying for.
We offer a 30-day free trial of ProjectHindsight at the Premium tier, with no payment card required. At the end of the trial, your account will move to the Free tier (or be paused, as described at sign-up) unless you choose to subscribe to a paid plan.
We may offer complimentary or discounted Pilot access to ConditionIQ to qualifying infrastructure operators, at our discretion, for an agreed evaluation period. Pilot access may be subject to additional terms agreed separately, including any limits on users, assets, or features. We may end a Pilot, or invite you to convert to a paid Subscription, on reasonable notice.
Subscription fees are as set out on our Pricing page or in your Order Form, and are exclusive of VAT unless stated otherwise. Fees are billed in advance on a monthly or annual basis as agreed. Where Stripe is used for billing, payment terms and refund handling are subject to Stripe's standard processing terms in addition to this section.
You may cancel a monthly Subscription at any time, effective at the end of the current billing period, with no exit fees. Annual Subscriptions may be subject to different cancellation terms as set out in your Order Form.
The Services include features where an AI model proposes content — for example, extracting a lesson from a document, or proposing a condition grade from an inspection report. You acknowledge and agree that:
You agree not to, and not to permit any user of your account to:
We may suspend or terminate access for breach of this section, particularly where the breach poses a security risk to the Services or other Customers. Where reasonably possible, we will give notice and an opportunity to remedy the breach before suspension.
Excluding Customer Data, all rights, title and interest in and to the Services — including the software, platform design, documentation, trademarks "Hindsight Intelligence", "ProjectHindsight" and "ConditionIQ", and any improvements or derivative works — are and remain the property of Hindsight Intelligence Ltd or our licensors. Nothing in these Terms transfers any such rights to you, except the limited right to access and use the Services in accordance with your Subscription.
The Services rely on third-party infrastructure and AI providers, including those listed in our Privacy Notice. We are not responsible for the availability, performance, or acts or omissions of these third-party providers, except to the extent caused by our failure to select and manage them with reasonable care.
We aim to provide the Services on a continuous basis but do not guarantee uninterrupted availability. We may carry out planned maintenance, and will use reasonable efforts to schedule this outside core business hours and to give advance notice where practicable. Support is provided as described for your plan on our Pricing page.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services, and to use it only for the purposes of the Services, except where disclosure is required by law or to professional advisers under a duty of confidentiality.
The parties' respective data protection obligations are set out in our Privacy Notice and Data Processing Agreement, which are incorporated into these Terms by reference.
We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated in these Terms, the Services are provided "as is" and we disclaim all other warranties, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. Nothing in this section excludes or limits liability for fraud, or for any matter for which liability cannot lawfully be excluded.
Neither party excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded or limited by applicable law.
Subject to the above, neither party shall be liable to the other for any indirect, special, or consequential loss, or for loss of profits, revenue, goodwill, or anticipated savings, even if advised of the possibility of such loss.
You agree to indemnify and hold us harmless against any claims, losses, or expenses arising from: (a) Customer Data that infringes the rights of a third party or breaches applicable law; or (b) your breach of section 8 (Acceptable Use).
If your organisation opts into the ProjectHindsight Knowledge Commons feature, additional terms governing that participation — including how lessons are anonymised, shared, and attributed — apply and are made available within the platform at the point of opting in.
We may update these Terms from time to time. If we make material changes, we will notify active Customers via email or an in-platform notice at least 30 days before the changes take effect. Continued use of the Services after that date constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to support@hindsightintelligence.co.uk.